Members
Here for your health
Serving our members’ health care needs is the reason University of Michigan Health Plan (UM Health Plan) exists. Our local customer service includes a commitment to helping you make the most of your coverage. This section of our website is full of information that will help you manage your plan, understand your coverage and use the valuable health and wellness tools available to you as a UM Health Plan member.
What to do in an emergency
If you have a serious injury or sudden illness with severe symptoms, call your primary care provider (PCP) and follow the instructions you are given. If you are unable to contact your doctor and have someone to transport you safely, go directly to the nearest hospital emergency department (ED). If you don’t have enough time to contact your doctor and you need immediate assistance, call 911 and stay on the line until instructed to hang up, first responders will be able to get to you and begin care faster than you may be able to reach an ED. As soon as possible after your treatment, contact your PCP so you can receive necessary follow-up services.
What to do in an urgent situation
Urgent care should be used in a situation that is not life-threatening but that requires care sooner than you can typically schedule an office visit. If you are in need of urgent care during normal office hours, after doctor’s office hours or on the weekends, call your PCP for direction. Your PCP may direct you to obtain urgent care services at a network urgent care facility or may arrange to see you personally on an urgent basis.
What to do if you are out-of-town and have an emergency/urgent care situation
UM Health Plan covers you at the in-network-benefit level for emergency and urgent conditions if you are traveling away from home. If you have an emergency, go to the nearest emergency room. If your situation is urgent, go to the nearest urgent care facility. We will also cover a non-network provider’s office visit for urgent care. As soon as possible after your treatment, contact your PCP so that follow-up care can be provided and your medical record can be updated.
