Contact Us
If you have a question about your health care coverage through University of Michigan Health Plan (UM Health Plan), a local customer service specialist can assist you.
Send a Secure Message
Send Customer Service a secure message by clicking on the Contact Us button below. Fields marked with a red asterisk (*) are required so that we may contact you if further information is needed or with a response. Messages are monitored daily and typical response time is 48 hours.
If you are a Medicare member, please call Medicare Customer Service at 844-529-3757.
Reaching Our Call Center
UM Health Plan’s Customer Service is available by telephone 8:30 a.m. to 5:30 p.m., Monday through Friday, ET, excluding major holidays. The best days to call are Wednesday through Friday, if possible, due to lower call volume.
- For Commercial/HMO inquiries, please call 517-364-8500 or (toll free) 800-832-9186.
- For Sparrow Health System inquiries, please call 517-364-8432 or (toll free) 877-275-0076.
- For PPO/Insurance Company inquiries, please call 517-364-8456 or (toll free) 800-203-9519.
- For Marketplace inquiries, please call 517-364-8567 or (toll free) 866-539-3342.
- For Medicare inquiries, please contact Medicare Customer Service at 844-529-3757
Beginning Jan. 1, 2025, we are unable to accept in-office payments. All payments must be made through the website or over the phone. Visit our Member FAQ for more information.
Other key phone numbers:
*The Medical Resource Management Department provides information about authorization of care and the utilization management process. Staff is available to answer questions 8 a.m. – 5 p.m., Monday through Friday.
Telephone Numbers for Special Circumstances
After Hours
To contact a Utilization Management Nurse for urgent and emergency calls after normal business hours, please call 517-364-8500 or toll free 800-832-9186.
Electronic Claims
To answer Electronic Data Interchange (EDI) claims questions, please contact your Provider Relations Coordinator at 517-364-8312.
Pharmacy Services
To verify drug coverage for members, please call 800-832-9186.
Quality Management
To ask questions related to our Quality Programs, please call 517-364-8400.
Fax Numbers
(faxes are accepted during normal business hours only)
Main: 517-364-8460
Appeals and Grievances 517-364-8517 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Customer Service: 517-364-8411 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Medical Resource Management: 517-364-8409 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Pharmacy Department 517-364-8413 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Network Services: 517-364-8412
Quality Management Department: 517-364-8408
Mailing Addresses
General, Including Enrollment and Address Changes:
University of Michigan Health Plan
PO Box 30377
Lansing, MI 48909-7877
Claims Submissions
University of Michigan Health Plan
PO Box 313
Glen Burnie, MD 21060-0313
Physical Address
University of Michigan Health Plan
1301 N. Hagadorn, Suite 1E
East Lansing, MI 48823
Google Maps Directions
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1.800.832.9186 (TTY: 711).
Spanish: ATENCIÓN: Si habla español, puede solicitar servicios gratuitos de asistencia lingüística. Llame al 1.800.832.9186 (TTY: 711).
Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المُساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم هاتف الصم والبكم:
(TTY: 711) 800.832.9186
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1.800.832.9186 (TTY: 711)
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufen Sie unter 1.800.832.9186 (TTY: 711) an.
Italian: ATTENZIONE: Se parla italiano, può disporre di servizi di assistenza linguistica gratuiti. Chiamare il numero 1.800.832.9186 (TTY: 711).
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1.800.832.9186 (TTY: 711) まで、お電話にてご連絡ください
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-1.800.832.9186 (TTY: 711) 번으로 전화해 주십시오.
Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1.800.832.9186 (TTY: 711).
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, вам доступны бесплатные услуги перевода. Звоните 1.800.832.9186 (TTY: 711).
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, mayroong mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1.800.832.9186 (TTY: 711).
Vietnamese: CHÚ Ý: Nếu quý vị nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Gọi số 1.800.832.9186 (TTY: 711).
Bengali: লক্ষ্য করুনঃ আপনি যদি ইংরেজি ব্যতীত অন্য কোনো ভাষায় কথা বলেন,, তাহলে আপনার জন্য নিখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন 1.800.832.9186 (TTY: 711)।
Albanian: NJOFTIM: Nëse flisni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1.800.832.9186 (TTY: 711).
Serbo-Croatian: OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su Vam besplatno. Nazovite 1.800.832.9186 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 711).
Syriac:
ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܵܒܠܝܼܬܘܿܢ
1.800.832.9186 (TTY: 711) ܚܸܠܡܲܬܹ̈ܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ
