New Customer Service Hours

Effective Mar. 3, 2025, University of Michigan Health Plan's Customer Service call center will be available Monday through Friday from 8:00 a.m. to 5:00 p.m., ET, excluding major holidays.

Our friendly Customer Service team can be reached at 800-832-9186. However, we are experiencing longer than normal wait times. Members, providers, and agents may be able to get the answers they need more quickly by logging to to their respective portals at UofMHealthPlan.org/Login.

Additional contact information for UM Health Plan can be found on our Contact Us page.